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FAQ

Poll overview In this overview you can see all polls that you have accessed or to which you have been added by others.

You can:
  • View
    Tap on the poll
  • Archive
    Swipe the poll to 🫱➡️ the right and select Archive. You can retrieve it from the archive at any time. Select Archived Polls to view them.
  • Delete
    Swipe the poll to 🫱➡️ the right and select Delete. The poll will be deleted from your app if you are not the creator of the poll.
    ⚠️ Note: If you created the poll yourself, it will be deleted for everyone!
  • Share
    Swipe the poll to 🫲⬅️ the left and select Share. You can then use the sharing options offered by your phone to share the poll link. However, it is even better to choose the Share function in the poll itself, as it offers you additional options.
  • Info Page
    Swipe the poll to 🫲⬅️ the left and select Info to go to the info page of the poll, where you can add participants from your address book and see more information about the poll.
  • Manage notifications
    Swipe the poll to 🫲⬅️ the left and select Notifications to determine how you want to be notified of changes and new votes for this poll. Choose between Silent Notification, with Sound, or Completely Off.
 Can I change the options of a poll after creating it?

Sure thing. An admin can change a poll at any time. Note: If you change the date of an option and there are already votes cast for that date, those votes will be deleted! (Otherwise it would be a manipulation 🤔). Text, location, start or end time can be changed at any time without affecting the votes already cast for them.

Delete a poll
  1. If you delete a poll that you did not create, it will only be removed from your list of viewed polls.
  2. If you create a poll and then delete it, it will also be marked as deleted for all participants and no one will be able to access it anymore.
  3. If you have been named as an administrator for a poll and you delete it, the query will not be deleted, but only removed from your own overview. Only the person who created the poll can completely delete it.
 Specify more than one person or create a bring-along list. With the "Multiple Vote" function, you can set up your poll so that participants can also enter a quantity per vote/option. This is useful for indicating, for example, how many people will attend an event, or how many cakes one will bring. Can I install Fragab on multiple devices simultaneously? Yes, that is possible. However, the SMS with the code will be sent to the device with the valid phone number. You can simply enter this code on the other devices, such as a tablet/iPad. Alternatively, you can register with your email instead of a phone number. Activate Javascript JavaScript is an essential language for the majority of websites, including Fragab. We use JavaScript to display polls correctly and enable you to vote.

Please enable JavaScript in your computer or mobile phone settings.

Feel free to contact us if you have any further questions. Can I export a poll to Excel, CSV, or PDF?

Yes, this is possible with the Platinum package. As the creator of the poll, you can download it directly in XLS, XLSX, CSV or PDF format. You have a lot more functionalities to define the export.


Read more about here I don't receive an email confirmation. Please check your spam folder and try to have the confirmation resent. Sometimes it takes a few minutes for the email to find its way to you on the information superhighway. To use my web account in the app, how can I do it? If you have created two accounts and you want to take over (connect) the email address from one account, go to Settings👉Your Profile👉Email Settings in the app and enter the desired email address. You will then be shown further steps to take over the email.

💡 Tip: To get individual surveys from your web account into the app, you can access the survey via your phone by either using the QR code on the survey with the camera or simply tapping the survey link. The app should then open and display the survey. It will remain in your app account afterwards. How can I delete my account? You can find the link to delete your account in the app under Settings👉Your Profile👉Delete Profile. If this link is not yet available, your app may not support it yet. In this case, please simply send us an email at hello@fragab.com or use the feedback function in the app. We will then delete your account as requested.
Note that if you delete your account, all your own polls and votes on other polls that you have created through it will also be deleted. For example, if you created a poll in which other participants have already participated, they will no longer be able to see the poll. Add contacts from your address book You can also add contacts from your address book to a poll in two ways:
  1. Add individual contacts
  2. Create a group with contacts and add the group to the poll

1. Add individual contacts
Click on Add participants on the Info page of your poll or select Add contacts from the sharing menu.
Then select the desired contacts from your address book.

2. Create a group
Using the Groups menu, you can create a new group using the + symbol and add individual participants from your address book. You can add one or more groups just like individual contacts to a poll, as described in the 1st paragraph.

What happens to added contacts?
The fragab app creates a participant based on the phone numbers and email addresses stored for the contact in your address book. If this participant has already registered on fragab using one of these data, then the person will immediately see your poll in the app and also receive a notification.
If the person is not yet registered, you will receive a notification as soon as they register on fragab with one of the phone numbers or email addresses. The person will then also automatically see your poll in the app.
Otherwise, no automatic notifications will be sent to people! You can explicitly invite your participants via the Invite button on the Info page in the app.

How do I know if someone already has fragab?
In your contacts here in the app, you will see a fragab icon next to the contacts who have already registered on fragab. It is best to ask your contacts to download the fragab app and register under their phone number.

What is transmitted to fragab?
When you add participants from your address book, we encrypt the phone numbers of these contacts and compare them, as well as any stored email addresses, with the registered fragab users. This way we can show you in your contacts who is already a fragab user. Sharing polls is super easy, as you no longer have to send a link.
NO names or other data are transmitted to fragab, nor are they visible to other participants! The app only shows you the names of the contacts in your address book.
If you have any further questions about this, just write to us via the feedback function. Does a chat exist for a poll? Yes. With the Platinum package, each participant of a survey can send messages in a chat. The chat is only for this poll, and each participant receives messages as push notifications on their phone. Create an option with dates spanning multiple days Currently, this is not supported through the date selection. A workaround is to simply select the start date and add a text note indicating how long the event will last. Create option with multiple times on the same day. To do this, simply create a separate option for each time slot and select the same date. This way, your participants can vote separately for each time slot. You can achieve this with just one click by using the Add Time option. How are options with a date sorted? Options with a date are automatically sorted in the correct order after you save a poll. Therefore, you don't need to manually move added or changed options using the sandwich icon. Text options, however, remain in the same position. This means that if you insert a text option between two date options, it will stay there. Can I limit the number of participants for the options? Yes, this is possible with the Gold package. When creating the poll, you simply enter the maximum number of participants who are allowed to vote for each option with Yes or Maybe (if activated). You can define a limit individually per option. Since when has Fragab existed? The project started in 2014 as a web version. The first iOS app version was released in 2015, and the Android app followed in 2016. We aimed to make creating polls and voting super easy. Of course, Doodle was always the big player in this area, but it wasn't good enough for our purposes. Nowadays, more and more people recognize that fragab is just cool and a great help for social voting. Of course, the project also costs money, especially if it is to be further developed. That's why we rely on advertising or your purchase of a package, such as the affordable Gold version, which offers additional features and hides the ads. If you're really happy with fragab, we'd also appreciate a ☕PayPal donation to paypal@fragab.com. You'll be supporting the development. Thanks! I did not receive an SMS with the code. That can unfortunately happen sometimes, as sending SMS depends on different providers. 🤔 But nothing is impossible! Simply write us an email at hello@fragab.com with your phone number and we will help you activate your app. Or simply register with your email address. Show or hide Calendar From the Gold package onwards, you can share your calendar with the fragab app. For options that involve a date, you will be magically shown whether you are free on that day or within that time window, or whether you already have an appointment scheduled.
You can also display your appointments directly below the date by simply tapping on the date in the query. In addition, you can hide or completely ignore individual calendar groups.
You can always find all of your calendar settings in the app under Settings 👉 Edit Profile 👉 Email & Settings. I forgot my password You anonymously participated in a survey and forgot your voting password, which was shown to you after you voted?
In this case, please contact the person who created the survey. They can reset your password and send it to you.

👋 Tip: If you download the fragab app and vote through it, you don't need to remember any passwords. You can easily change your vote anytime.

If you don't want to download the app, you can also create a fragab account through the website. Simply log in there and cast your vote. This way, you don't need to remember any passwords either.

If you don't want to do that either, you can have the password sent to you or copy it directly after your vote. Just pay attention to the green confirmation page after your vote. How do I archive a poll? You can either delete or archive polls that you no longer need. If you archive them, they will automatically be retrieved from the archive when there is a change to the poll.

To archive a poll:
Swipe the poll to the left 👉 Archive The app doesn't open when I tap on a poll link. Please always download the latest version. Sometimes you will be asked whether you want to open the "link" in the app or in the browser. Always choose app. The email confirmation link is not working. If you click on the confirmation link in the email and the fragab app opens, sometimes there is an error message. Actually, in this case, the app should not open. Please try to open the link directly in a browser, then it should work. How can I change my email address? Go to the settings of your Fragab account in your profile and change your email address. You will then receive a confirmation email to the new address and can activate the change through it.