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FAQ

I forgot my password You anonymously participated in a survey and forgot your voting password, which was shown to you after you voted?
In this case, please contact the person who created the survey. They can reset your password and send it to you.

👋 Tip: If you download the fragab app and vote through it, you don't need to remember any passwords. You can easily change your vote anytime.

If you don't want to download the app, you can also create a fragab account through the website. Simply log in there and cast your vote. This way, you don't need to remember any passwords either.

If you don't want to do that either, you can have the password sent to you or copy it directly after your vote. Just pay attention to the green confirmation page after your vote. Poll overview In this overview you can see all polls that you have accessed or to which you have been added by others.

You can:
  • View
    Tap on the poll
  • Archive
    Swipe the poll to 🫱➡️ the right and select Archive. You can retrieve it from the archive at any time. Select Archived Polls to view them.
  • Delete
    Swipe the poll to 🫱➡️ the right and select Delete. The poll will be deleted from your app if you are not the creator of the poll.
    ⚠️ Note: If you created the poll yourself, it will be deleted for everyone!
  • Share
    Swipe the poll to 🫲⬅️ the left and select Share. You can then use the sharing options offered by your phone to share the poll link. However, it is even better to choose the Share function in the poll itself, as it offers you additional options.
  • Info Page
    Swipe the poll to 🫲⬅️ the left and select Info to go to the info page of the poll, where you can add participants from your address book and see more information about the poll.
  • Manage notifications
    Swipe the poll to 🫲⬅️ the left and select Notifications to determine how you want to be notified of changes and new votes for this poll. Choose between Silent Notification, with Sound, or Completely Off.
 Can I change the options of a poll after creating it?

Sure thing. An admin can change a poll at any time. Note: If you change the date of an option and there are already votes cast for that date, those votes will be deleted! (Otherwise it would be a manipulation 🤔). Text, location, start or end time can be changed at any time without affecting the votes already cast for them.

Delete a poll
  1. If you delete a poll that you did not create, it will only be removed from your list of viewed polls.
  2. If you create a poll and then delete it, it will also be marked as deleted for all participants and no one will be able to access it anymore.
  3. If you have been named as an administrator for a poll and you delete it, the query will not be deleted, but only removed from your own overview. Only the person who created the poll can completely delete it.
 Can participants change their vote afterwards without a password? If the administrator has not set the query differently, voting is generally password-protected to prevent anyone from manipulating votes.

The password is displayed after voting and can also be changed or sent to you. However, you only need to do this if you do not want to use a fragab account.

If you use the free app or log in to the web with your fragab account and participate in a query, you can change your vote at any time without having to enter or remember a password. When did fragab start? fragab started as a web version in 2014. The first iOS app followed in 2015, then the Android app in 2016. Its aim is simple group planning with polls and votes. Buying a package supports further development. Add contacts from your address book You can also add contacts from your address book to a poll in two ways:
  1. Add individual contacts
  2. Create a group with contacts and add the group to the poll

1. Add individual contacts
Click on Add participants on the Info page of your poll or select Add contacts from the sharing menu.
Then select the desired contacts from your address book.

2. Create a group
Using the Groups menu, you can create a new group using the + symbol and add individual participants from your address book. You can add one or more groups just like individual contacts to a poll, as described in the 1st paragraph.

What happens to added contacts?
The fragab app creates a participant based on the phone numbers and email addresses stored for the contact in your address book. If this participant has already registered on fragab using one of these data, then the person will immediately see your poll in the app and also receive a notification.
If the person is not yet registered, you will receive a notification as soon as they register on fragab with one of the phone numbers or email addresses. The person will then also automatically see your poll in the app.
Otherwise, no automatic notifications will be sent to people! You can explicitly invite your participants via the Invite button on the Info page in the app.

How do I know if someone already has fragab?
In your contacts here in the app, you will see a fragab icon next to the contacts who have already registered on fragab. It is best to ask your contacts to download the fragab app and register under their phone number.

What is transmitted to fragab?
When you add participants from your address book, we encrypt the phone numbers of these contacts and compare them, as well as any stored email addresses, with the registered fragab users. This way we can show you in your contacts who is already a fragab user. Sharing polls is super easy, as you no longer have to send a link.
NO names or other data are transmitted to fragab, nor are they visible to other participants! The app only shows you the names of the contacts in your address book.
If you have any further questions about this, just write to us via the feedback function. How can I delete my account? You can find the link in the app under Settings👉Edit Profile👉Delete Profile or on the web under Settings👉Delete Account (at the very bottom of the page).

⚠️ Note: If you delete your account, all your own surveys and votes on other surveys you created will also be deleted. For example, if you created a survey that other participants have already joined, they will no longer be able to see it since it won't exist anymore. Can I export a poll to Excel, CSV, or PDF?

Yes, this is possible with the Platinum package. As the creator of the poll, you can download it directly in XLS, XLSX, CSV or PDF format. You have a lot more functionalities to define the export.


Read more about here Specify more than one person or create a bring-along list. With the "Multiple Vote" function, you can set up your poll so that participants can also enter a quantity per vote/option. This is useful for indicating, for example, how many people will attend an event, or how many cakes one will bring. How can I delete participants? If you have created the survey or have administrative rights for it, you just need to tap on a participant's name. A menu will appear. Tap on Delete there. Add Admins You can add one or more administrators to your query. An admin can view the results of anonymous queries, modify or delete votes, and change or end the survey.

There are two ways to add an administrator:

  • Add the person on the Info page in the app (if they are not already there). Swipe left on them or tap and select Make Admin.
  • Or: In the survey, tap on the participant and choose Give Admin Rights.


To remove admin rights, just follow the same steps. To use my web account in the app, how can I do it? If you have created two accounts and you want to take over (connect) the email address from one account, go to Settings👉Your Profile👉Email Settings in the app and enter the desired email address. You will then be shown further steps to take over the email.

💡 Tip: To get individual surveys from your web account into the app, you can access the survey via your phone by either using the QR code on the survey with the camera or simply tapping the survey link. The app should then open and display the survey. It will remain in your app account afterwards. Show or hide Calendar From the Gold package onwards, you can share your calendar with the fragab app. For options that involve a date, you will be magically shown whether you are free on that day or within that time window, or whether you already have an appointment scheduled.
You can also display your appointments directly below the date by simply tapping on the date in the query. In addition, you can hide or completely ignore individual calendar groups.
You can always find all of your calendar settings in the app under Settings 👉 Edit Profile 👉 Email & Settings. Can I use fragab on several devices? Yes. Sign in with the same fragab account on the devices to use your account-associated polls and votes across them. Use the same login details; you do not need another account. How are options with a date sorted? In the poll view, dated options are arranged chronologically. Text options keep their positions between the dated options.

When creating or editing a poll, you can use the date-sorting control. Move text options using the menu handle ☰. Check the preview before saving. How can I change another person’s vote? You can easily change the vote of other people on fragab, even if you are not the administrator of the survey. The other person just needs to set a password after their vote and share or send you the password. Then, you just need to click on the person's name in the poll and enter the password and change the vote using → Change. Create an option with dates spanning multiple days Currently, this is not supported through the date selection. A workaround is to simply select the start date and add a text note indicating how long the event will last. Create option with multiple times on the same day To do this, simply create a separate option for each time slot and select the same date. This way, your participants can vote separately for each time slot. You can achieve this with just one click by using the Add Time option. How do I archive a poll? In the app’s poll overview, swipe the poll to the right and choose Archive. You can also find Archive in the poll menu. An archived poll may return to the overview when it changes. Archiving is different from deleting. Can I limit the number of participants for the options? Yes, this is possible with the Gold package. When creating the poll, you simply enter the maximum number of participants who are allowed to vote for each option with Yes or Maybe (if activated). You can define a limit individually per option. I don't want to see any ads With the Gold package, you can completely disable ads in the app and on the web (when logged in). With the Platinum package, you can even disable ads for all your participants if they have participated in one of your surveys. View fragab packages. Why are some fields gray? In a survey, some fields may be gray if: - The date of this survey option has been changed by the creator. In this case, votes already cast for this option will be deleted, and you can cast a new vote for it. To indicate that previous participants did not have this option available at the time of their vote, it will be marked as gray. However, you can still select this option like any other. - An option has been locked because enough participants have already voted for it in the case of a limited survey option. In this case, a corresponding symbol should also appear above the option. Activate Javascript JavaScript is an essential language for the majority of websites, including Fragab. We use JavaScript to display polls correctly and enable you to vote.

Please enable JavaScript in your computer or mobile phone settings.

Feel free to contact us if you have any further questions. Times are displayed incorrectly If you see different times in the date boxes after saving your query than the ones you selected, it could be due to the following reasons:
  • You have a Mac with the Sonoma system and are using Chrome as your browser
    Please update Chrome to the latest version, as there was a faulty time zone in an older version. After that, it should work again.
  • Check your time settings on your computer.
    Is the time set correctly? Try selecting your time zone in the query settings to match your computer.
 I did not receive an SMS with the code That can unfortunately happen sometimes, as sending SMS depends on different providers. 🤔 But nothing is impossible! Simply write us an email at hello@fragab.com with your phone number and we will help you activate your app. Or simply register with your email address. Is there a chat feature for a poll? Yes. With the Platinum package, each participant of a survey can send messages in the chat. The chat is exclusive to that particular survey, and participants receive the messages as push notifications on their phones. How can I cancel my Platin subscription? Cancel with the provider that bills your subscription:

Apple: open your Apple Account settings and subscriptions. Select fragab and cancel.
Google Play: open subscriptions in Google Play using the account used for the purchase and cancel fragab.
PayPal: open automatic payments or subscriptions, select fragab and stop the automatic payment.

A one-off payment without automatic renewal does not need a subscription cancellation. Check the purchase details or displayed expiry date. Deleting the app does not cancel a subscription. Contact support if you are unsure. How do I change the email notifications? If you have provided an email address in your fragab account, you will receive email notifications when your participants make changes or vote in your survey. You can change these notifications in your settings. To do so, go to Settings → Edit Profile → Email & Settings. I can't add or delete appointments in my calendar. If you currently have an issue adding or deleting calendar entries as a Gold member, make sure you've downloaded the latest app version and restarted the app.

If the calendar is not showing at all, you may need to reauthorize the permission. Log out and back in through the app settings. Then, participate in a survey containing calendar data, and you should be prompted to grant calendar access.

Apologies if it doesn't work immediately. Google recently made changes to their calendar permissions, and developers need to make constant adjustments. We're sorry for the inconvenience and are working to resolve issues quickly. For further questions, contact us through the in-app feedback chat. 👋 Line breaks in text options You can insert line breaks (breaks) in a text option by holding down the SHIFT key ⬆️ while pressing Return (Enter). This is also known as a "soft break". I don't receive an email confirmation. Please check your spam folder and try to have the confirmation resent. Sometimes it takes a few minutes for the email to find its way to you on the information superhighway. The app doesn't open when I tap on a poll link. Check that the current fragab app is installed. If you are offered a choice when opening the link, select fragab. You can also open the full participant link in your browser. If the problem persists, tell support your device, app version and the affected link. The email confirmation link is not working. If the confirmation link opens the app and an error appears, try opening the complete link directly in your browser. If the problem persists, request a new confirmation or contact support. Do not include passwords or confirmation codes in your request. How can I change my email address? Go to the settings of your Fragab account in your profile and change your email address. You will then receive a confirmation email to the new address and can activate the change through it. Can I create options where participants can enter any text? Yes. When creating or editing a poll, open the option menu ☰ and choose Allow free text. The option becomes an input field. Use the input-type selector to choose its format.

Formats include text, name, email, phone, number, keypad, date, time, date and time, URL, colour and dropdown lists. The type adapts the input field; it does not guarantee that an answer is factually correct. To create a custom dropdown, sign in and enter its name and items.

Confidential content hides the entries from other participants. Input types and dropdown lists are included in Platin. The creation guide shows the menus and examples. Turn notifications on or off Turn off Notifications / Sound
Swipe the survey to 🫲⬅️ left and select Notifications to choose how you want to be notified of changes and new votes in this survey. To turn the sound on or off, choose between silent notification, with sound, or completely without. My calendar is not being displayed. You have at least the Gold package, your calendar is also connected with the fragab app (the app asks for your permission), and still the calendar is not displayed?

Try the following:
  • Close the fragab app and restart it. Open a survey where calendar options are available (data to select). If the app asks you to share your calendar, confirm this.
  • In the survey, tap on a date box and select 👉 "Show Calendar".
  • If you are using a calendar other than the default calendar on your phone, check the settings on your phone so that your phone does not use the default calendar! On iPhone, disable this by going to 👉 "Settings" 👉 "iCloud Calendar" 👉 "On This iPhone".
 Where can I download my invoices? If you bought a package, you can view and download your invoice. You’ll find the link to the invoices in the settings or directly on the "Packages" page, where it shows which package you currently have. You can also enter your billing address. Note: The billing address must be entered before you download the invoice! How can I hide columns for internal info? You can hide options (columns) in your survey so that they are only visible to admins. Participants can't see hidden columns and therefore can't enter anything in them. It's up to you or your admins. This way, you can add participant-related internal info, like whether someone has paid a participation fee.

You can enable and disable hidden columns through the options menu when creating or editing your survey. How can I print my survey results? The best way is to export the survey and print the PDF. You can do this directly from the app, and you have many options for how you want the results displayed. To export a survey, you need the Platinum package. Why can’t participants edit their vote? First check whether binding votes are enabled or the poll has ended. These settings can prevent changes.

For account-associated votes, the participant must sign in with the same account. A guest vote may require its voting password. If it has been forgotten, a poll administrator can reset that password.

The Platin setting that disables automatic password protection is separate. Without that protection, other people can also edit unprotected entries. How can I merge two accounts?

You can merge two fragab accounts. Start in your old account:

  1. Sign in to your old account.
  2. Open Settings → Your profile → Email settings.
  3. Enter the email address of your new account.
  4. Follow the on-screen instructions to merge the accounts.
 Can I restore a deleted poll? If you only removed someone else’s poll from your overview, open the original participant link again.

If you deleted a poll you created, you cannot restore it yourself. Contact support and include the poll link if possible so that we can check whether it can be restored. Where is the Info page in the browser? In the app, the Info view shows invited participants. Invitations and votes actually submitted are different things.

In the browser, use the share icon to copy or share the participant link. Participants’ answers are displayed directly in the poll. How can I duplicate a poll?

With fragab Gold or Platinum, you can duplicate and reuse your own polls.

  1. Open the poll in the app.
  2. Tap “Menu” at the top and select “Duplicate”.
  3. Confirm “Create a copy of the poll?” with “Yes”.

The copy gets its own link and retains the options and settings. The original poll is preserved; votes are not copied.

Use “Edit poll” to adjust the copy, for example its title and dates for the new year. Then tap “Save” and send the new link via “Share”.

For an annual shift poll, you can set up the calendar weeks and shift options once and duplicate the poll each year. Update specific dates for the new year.

“Duplicate” is available when you are signed in with the account that created the original poll.

 How do I create a Yes/No poll? Leave the option fields empty to create a simple Yes/No poll. You do not need to delete the empty fields. Put the event information in the description; you can also add its date or location there. When will I see new or changed votes? Once successfully saved, the answer is stored in fragab. If an ordinary poll is already open, incoming changes show a notice with an option to reload. Refresh the view to see the latest results. If the connection is interrupted, the notice may not arrive. How can I reset another participant’s voting password? As a poll administrator, you can reset the password of an individual vote that is not associated with an account. Tap the participant’s name, choose Change password, enter the new password and confirm. You can then tell the person the new password.

This is the password for that vote, not a fragab account’s login password. Account-associated votes are edited through the relevant account. What does the blue dot next to a name mean? The blue dot marks votes associated with your account. This can include several entries if you voted for other people. Tap the name and choose Edit to change such an entry. Settings such as binding votes can restrict later changes. Show all articles